Ticket Creation Guidance

Introduction

Welcome to the AGM Support System! This guide will help you navigate the ticketing process for all types of users, including members, non-members, and guests. Whether you need assistance, a quotation, or finance-related support, our platform ensures a streamlined experience.

Quick Navigation

  1. Members

    • Dedicated forms for registered members.
    • Faster response times for queries or issues.

  2. Non-Members and Guests

    • Special forms for quotations and inquiries.
    • Response time: up to 72 hours.

  3. Wholesale Queries

    • Tailored forms for bulk inquiries.

  4. Finance-Related Support

    • Dedicated forms for financial assistance or account management.

How to Create a Ticket

Step 1: Log in to Your AGM Portal Account

  1. Click on the AGM Portal button on the top-right corner of the website.
  2. Enter your credentials to log in.
  3. Navigate to the AGM Support section.
    • Note: Non-members can directly proceed to the guest forms.

Step 2: Select Your Ticket Type

  1. Choose the appropriate ticket form:
    • General Support (Members only)
    • Guest Inquiries
    • Quotations (for both members and non-members)
    • Wholesale Requests
    • Finance Requests

Step 3: Fill Out the Form

  1. Enter the required details (fields vary based on the selected form):

    • Full Name
    • Member ID (if applicable)
    • Email Address
    • Phone Number
    • Detailed Description of Your Query/Request

  2. Attach any relevant documents or images (optional but recommended for faster resolution).

Step 4: Submit and Track Your Ticket

  1. Click the Submit button to send your ticket.
  2. Members can track their ticket status in their account dashboard under the Support Tickets section.

Response Times

  • Members: Priority responses within 24-48 hours.
  • Non-Members: 72 hours for quotations and general queries.
  • Finance and Wholesale: Processing times may vary based on the complexity of the request.

Important Notes

  1. Member Benefits:
    Faster processing and exclusive access to certain support features.

  2. Guest Limitations:
    Non-members and guests have restricted access and longer response times.

  3. Confidentiality:
    All submitted information is securely stored and used only for resolving your query.

Need More Help?

If you encounter any issues with the forms or ticket creation, please contact us directly at:
Email: inquiries@agm.support