FAQs for AGM Support and Ticketing System

General Information

Q1: What is AGM Support?
A: AGM Support is a dedicated platform to assist our members, guests, and partners. It allows users to create tickets for various queries, including quotations, wholesale support, finance assistance, and more.

Q2: Who can create tickets?
A:

  • Members: Members with an AGM account can create tickets for all available categories.
  • Non-Members/Guests: Non-members can only access specific forms like quotation requests or general inquiries.

Ticket Creation Process

Q3: How can I create a ticket?
A: Follow these steps:

  1. Log in to your AGM account.
  2. Navigate to AGM Support.
  3. Select the relevant category (e.g., Finance, Wholesale, Technical Support).
  4. Fill out the form and submit your ticket.

Q4: Can non-members create tickets?
A: Yes, non-members can submit tickets for quotations and general inquiries. These forms are accessible without logging in. However, response times for non-member tickets are up to 72 hours.

Forms and Categories

Q5: What types of forms are available?
A:

  • Member Forms: Full access to all support services.
  • Guest Forms: Quotation requests and general inquiries.
  • Wholesale Forms: For bulk purchases and partnership inquiries.
  • Finance Forms: For payment and billing-related concerns.

Q6: How do I know which form to use?
A: The form categories are displayed clearly on the AGM Support page. Select the one that matches your query type. If in doubt, use the general inquiry form.

Response Times and Updates

Q7: How long will it take to get a response?
A:

  • Members: Priority responses within 24 hours.
  • Non-Members/Guests: Responses within 72 hours.

Q8: How can I track my ticket?
A: Log in to your AGM account, go to Support, and view the My Tickets section for updates.

Data Security and Privacy

Q9: Is my information secure when creating tickets?
A: Absolutely. AGM uses advanced encryption to protect your data. No personal information is shared without your consent.

Q10: What should I do if I suspect misuse of my information?
A: Contact our Data Security Team immediately through the Security Concerns ticket form.

Membership Benefits

Q11: Why should I become a member?
A: Members enjoy:

  • Priority support with faster response times.
  • Access to exclusive support categories.
  • A dedicated support representative.

Q12: How can I become a member?
A: Click on Join AGM on our website, complete the verification process, and enjoy the benefits!

Quotations and Wholesale

Q13: Can I request a quotation without being a member?
A: Yes, but the response time for non-members is up to 72 hours.

Q14: Are there benefits for bulk orders?
A: Yes, wholesale customers receive special discounts and dedicated account management.

Technical Support

Q15: I can’t log in to my account. What should I do?
A: Use the Account Recovery form on the support page to regain access.

Q16: I encountered a technical issue on the website. How do I report it?
A: Submit a ticket under the Technical Support category and describe the issue in detail.